Help Center
NYB Beauty – FAQ
Everything you need to know about ordering, policies, and shipping.
No. All sales are final. We do not offer refunds, returns, or exchanges.
Due to sanitation and hygiene standards, lash products cannot be resold once they leave our facility. This ensures safety and quality for all clients.
No. Orders cannot be canceled or changed once placed.
If we made a mistake, contact us within 48 hours with photos. We will send a replacement — no refunds will be issued.
Once marked delivered, we are not responsible. Please contact the carrier directly to file a claim.